At VELOUS Recovery Footwear, we aim to process and ship your order as quickly and efficiently as possible.

Order Processing

• Orders placed on business days before 16:00 are usually processed the same day.
• Orders placed during weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email including tracking information.

Shipping Destinations

We currently ship to:

• The Netherlands
• Belgium
• Germany
• Other selected European countries

If your country is not available during checkout, please contact us at:
info@velousfootwear.nl

Shipping Costs

Shipping costs are calculated during checkout based on your location and order value.

Free Shipping

• Free shipping in The Netherlands.
• Free shipping on orders above €100 within Europe.

Delivery Times

Estimated delivery times:

• Netherlands: 1–2 business days
• Belgium: 2–3 business days
• Germany: 2–4 business days
• Other European countries: 3–7 business days

Please note that delivery times are estimates and may vary during busy periods or due to courier delays.

Carriers

We work with trusted shipping partners such as:

• DHL
  
• PostNL

International Orders

For orders outside the European Union, local import duties, taxes, or customs fees may apply. These charges are the responsibility of the customer.

Incorrect Address Information

Please make sure your shipping address is entered correctly. VELOUS Footwear cannot be held responsible for delays or lost shipments caused by incorrect address information.

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us as soon as possible at:
info@velousfootwear.nl

We will work with the shipping carrier to find a suitable solution.

Questions

If you have any questions regarding shipping or delivery, feel free to contact us at:
info@velousfootwear.nl

Thank you for choosing VELOUS Recovery Footwear — Built to Recover. Made to Last.